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Terms and Conditions

 

Terms & Conditions

Last Updated: July 9, 2025

Welcome to Labubu & Co. (“Company”, “we”, “our”, or “us”). By accessing or using our website (labubuandco.store) and purchasing any of our products, you agree to be bound by the following Terms & Conditions.

1. Use of Website

You must be at least 18 years old to use this website. By using this site, you agree not to engage in any unlawful activity, attempt to access secure areas without permission, or interfere with the site's operation.

2. Products & Orders

All products are subject to availability. We strive to display product colors and details as accurately as possible. We reserve the right to cancel or refuse any order due to inventory errors, pricing mistakes, or order limitations.

3. Pricing & Payment

All prices are in U.S. dollars (USD). Prices may change at any time without notice. We accept major credit cards and other payment methods listed at checkout. Full payment is required before items are shipped.

4. Shipping & Delivery

We ship throughout the United States. Shipping rates and delivery times are shown at checkout. Once an item leaves our facility, Labubu & Co. is not responsible for delays, lost packages, or incorrect addresses provided by the customer.

5. Returns & Refunds

All sales are final unless your item arrives damaged or you receive the wrong product. You must contact us at support@labubuandco.store within 7 days of receiving your item with a photo and description of the issue. Returned items must be unused and in original packaging.

6. Intellectual Property

All content on this website—including logos, text, images, and designs—is owned by Labubu & Co. and protected by copyright law. You may not copy, distribute, or use any content without prior written consent.

7. Limitation of Liability

Labubu & Co. is not liable for any indirect or consequential damages resulting from the use or inability to use our website or products. Our liability is limited to the purchase price of the item.

8. Privacy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be resolved in a California court of competent jurisdiction.

10. Contact Us

If you have any questions about these Terms & Conditions, please email us at:
📧 support@labubuandco.store

Return and Refund Policy

 

Return & Refund Policy

Last Updated: July 9, 2025

At Labubu & Co., customer satisfaction is important to us. We stand behind the quality of our products and aim to provide a smooth and fair return process.

1. All Sales Are Final

Due to the collectible and limited nature of our products, all sales are final. We do not accept returns or exchanges unless an item arrives damaged or incorrect.

2. Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, please notify us within 7 days of delivery. To be eligible for a replacement or refund:

  • Email us at support@labubuandco.store
     
  • Include your order number, a brief description of the issue, and clear photos of the item(s) and packaging
     

We will review your request and notify you of the next steps within 2–3 business days.

3. Return Eligibility

Returns (if approved) must meet these conditions:

  • Item is unused and in original packaging
     
  • Return is initiated within 7 days of delivery
     
  • Return is authorized by Labubu & Co.
     

Unauthorized returns will not be accepted.

4. Refunds

If approved, refunds will be issued to your original payment method. Please allow up to 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or incorrect item). We recommend using a trackable shipping method.

6. Contact Us

If you have any questions about your order or this policy, please contact us:
📧 support@labubuandco.store

Copyright © 2025 Labubu & Co - All Rights Reserved.

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